Frequently Asked Questions

Everything you need to know about your GravaStar gear.

How long does international shipping take?

Standard international shipping typically takes 7-15 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status in real-time.

What is your return policy for electronics?

We offer a 30-day return policy. Items must be in their original packaging, include all accessories, and be in like-new condition to qualify for a full refund.

Do GravaStar products come with a warranty?

Yes, all GravaStar speakers and peripherals come with a 12-month limited warranty that covers manufacturing defects and hardware failures under normal use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a secure checkout experience.

Are the speakers compatible with all Bluetooth devices?

Our speakers utilize Bluetooth 5.0 or higher, ensuring compatibility with most smartphones, tablets, laptops, and gaming consoles that support Bluetooth audio.

How do I update the firmware on my device?

Firmware updates can be performed by connecting your device to a PC and downloading the latest drivers from our official Support page to ensure optimal performance.